Your data
Delete your account
Last updated 21 August 2026
The short version
- You can delete your account yourself, from inside the app or dashboard.
- If you cannot, email [email protected] and we will do it.
- Personal data is removed from live systems within 30 days, and from backups within 30 days after that.
- Financial records are kept for 6 years because tax law requires it. Nothing else is.
What this page covers
This page applies to any Tesseract Hosting account, including accounts on lookout.host and on our mobile applications.
Deletion is permanent. Once your account is deleted we cannot restore it, your data, or anything you had configured. If you only want to stop paying, cancel your subscription instead — that keeps your account and history on the free plan.
Deleting it yourself
- Sign in to the app or dashboard.
- Go to Account (or Settings → Account).
- Choose Delete account, at the bottom of the page.
- Confirm when prompted. You may be asked for your password.
- You will receive a confirmation email once deletion has been processed.
If the confirmation email does not arrive within an hour, check your spam folder, then email us.
Asking us to delete it
If you have lost access to your account, or the option is not where you expect it, email [email protected] from the address registered on the account, with the subject Delete my account.
We will confirm your identity, delete the account, and email you when it is done. We aim to complete this within 7 days, and we are required to do it within one month.
What gets deleted
- Your account, email address and password hash
- Your profile and preferences
- Your monitoring configuration — the endpoints you were watching and their settings
- Your monitoring history, incidents and latency records
- Your alert destinations and integrations
- Any status pages you created
- Your saved payment method, removed at Stripe
What we have to keep, and for how long
| What | How long | Why |
|---|---|---|
| Invoices and transaction records | 6 years | Required by UK tax law. Retained by us and by Stripe. |
| Anonymised, aggregated statistics | Indefinitely | Contains nothing that identifies you and cannot be linked back to you. |
| Backups containing your data | Up to 30 days after deletion | Backups roll over on a cycle; your data is removed as they are overwritten and is not restored. |
| Records of the deletion request itself | 12 months | So we can show the request was handled properly. |
An active subscription
Deleting your account cancels any active subscription. No further payments will be taken. Deleting your account partway through a paid month does not by itself entitle you to a refund of the remainder — see Billing, cancellation and refunds for when we will refund you.
Before you go
If you are deleting your account because something did not work, we would genuinely like to know which part. Email [email protected] — it reaches the person who built it, and there is a fair chance it is fixable.